FAQs
To reserve decor, please place an order on the website: choose your items, select quantities, and indicate the desired rental start date. During checkout, provide your contact information and delivery address, or choose the pickup option.
After receiving your order, our manager will contact you to confirm availability, clarify details, and provide payment instructions.
Once availability is confirmed, we reserve your selected decor for the entire duration of your event.
1. How do I reserve decor for a specific date?
A rental prepayment is made via bank transfer.
Payment details are provided by our manager once availability is confirmed and all order details are finalized.
2. How does payment work?
There are two ways to receive decor:
1. Pickup
Pickup is available from our workshop in Richmond Hill by prior arrangement with our manager.
Pickup is free of charge.
2. Delivery
Delivery is available on the event day or earlier — timing is coordinated individually.
Delivery, setup, and takedown fees are calculated based on:
— the volume of décor rented,
— the event location,
— the scope of work.
3. How is decor delivered?
Yes. MiaPartyProps provides full setup and takedown services on the day of your event.
All work is scheduled in advance, and pricing is calculated individually depending on decor volume and event location.
4. Can I request setup for backdrops or decor installations?
You may return the damaged item to us, and we will refund your security deposit minus the repair cost.
Repair fees are assessed individually based on the type and extent of the damage.
5. What happens if decor is damaged during use?
Some decor items listed on the website require a security deposit — this is noted in each product description.
A security deposit is the renter’s financial responsibility in case the rented decor is damaged.
The deposit amount is based on the real market value of the item and its depreciation.
If decor is returned in proper condition, the deposit is refunded in full.
If decor is lost or damaged, the deposit is withheld fully or partially depending on the cost of the damage.
6. Do you require a security deposit?
7. Do you offer discounts?
MiaPartyProps offers a flexible discount system based on the total value of a single rental order and on the number of previous bookings.
Discounts are calculated individually.
Please contact our manager via WhatsApp.
If the item is not booked by another client for the requested dates, an extension is possible with an additional rental fee.
If the decor is already reserved, we will offer an alternative and ask you to return the item as originally scheduled.
8. What if I need to extend my rental period?
9. Can I purchase decor instead of renting it?
Some decor pieces produced at the MiaPartyProps studio are available for purchase.
Purchase requests are reviewed individually; we will clarify the model, quantity, and production timing.
10. I need more items than are currently available. Can additional decor be made?
Yes, additional decor can be produced at our in-house workshop.
Production requires advance notice.
The production timeline starts from 1 week, depending on complexity and current workload.
Yes, MiaPartyProps can produce custom decor based on your sketches or reference images.
Production timelines start from 1 week and depend on the type, size, and complexity of the piece.
To begin a custom order, please contact our manager via WhatsApp.
